Rooms To Go is a U.S. furniture retailer known for selling individual furniture pieces alongside coordinated room packages. Shoppers can browse living room, bedroom, dining room, mattress, patio, kids and teens, home office, décor, lighting, and rug categories online or visit physical showrooms in the markets the retailer serves.
The retailer’s room-based approach is particularly useful if you want several pieces designed to work together instead of selecting a sofa, tables, bed, dresser, or dining chairs separately. However, price should not be the only consideration. Before ordering, check measurements, materials, delivery terms, return restrictions, and financing costs so you understand the total commitment.
What Is Rooms To Go?
Rooms To Go is an American furniture retailer founded by Jeffrey and Morty Seaman in 1990. Its first showroom opened in 1991. The company says it now operates online and through more than 150 traditional showrooms across 10 states in the Southeast and Texas. Its broader retail presence also includes specialty formats such as Kids, Patio, mattress, and outlet locations.
One of the retailer’s defining concepts is the coordinated room package. Instead of requiring customers to assemble a matching room piece by piece, these packages combine complementary furnishings into a preselected arrangement. Individual pieces remain available for shoppers who need only a sofa, dining table, bed, nightstand, or another specific item.
This creates two distinct ways to shop: furnish an entire space using a coordinated collection, or select individual pieces to fill gaps in an existing room.
What Furniture Does Rooms To Go Sell?
The catalog covers most major areas of a home. Current categories include living rooms, bedrooms, dining rooms, mattresses, patio furniture, kids and teens furniture, desks, lighting, rugs, and home décor.
| Area | Examples of products to look for | Useful when |
|---|---|---|
| Living room | Sofas, sectionals, sleepers, loveseats, recliners, tables | Replacing seating or furnishing a complete gathering space |
| Bedroom | Beds, dressers, chests, nightstands, benches | Building a coordinated primary or guest bedroom |
| Dining room | Dining tables, chairs, benches, dining sets | Furnishing everyday dining and entertaining spaces |
| Kids and teens | Beds, bunks, loft beds, storage furniture | Creating age-appropriate bedrooms |
| Patio | Outdoor seating and dining furniture | Furnishing decks, patios, and outdoor living areas |
| Mattress | Mattresses and sleep-related products | Replacing or upgrading a sleep setup |
| Home and décor | Desks, rugs, lighting, wall décor | Completing a room without replacing major furniture |
The selection is broad enough that shoppers can approach a project by room rather than by individual product category. That can simplify a large move or remodel, although buying a complete collection is not automatically the right choice for every space.
Complete Room Sets vs. Individual Furniture Pieces
Complete room packages are one of the features most closely associated with the retailer. The concept dates back to the company’s early years and is designed to remove some of the work involved in matching furniture.
A room set can make sense when you are furnishing an empty apartment, replacing most of a bedroom, or want a coordinated appearance without sourcing products from multiple collections. Individual pieces are usually more practical when you already own furniture that you want to keep.
Consider the difference before buying:
| Shopping approach | Main advantage | Main limitation |
|---|---|---|
| Coordinated room package | Simplifies matching several pieces | You may not need every included item |
| Individual pieces | Greater control over layout and spending | Matching finishes and proportions takes more effort |
| Mix of a collection and existing furniture | Balances coordination with flexibility | Requires careful measurement and style comparison |
The listed package price should not be your only comparison point. Look at exactly which pieces are included and calculate whether you would have purchased all of them independently.
For example, a package containing a sofa, loveseat, chair, and tables may look convenient, but a smaller home might only have space for the sofa and chair. Buying fewer pieces can be more practical even when the package offers a lower effective price per item.
Measure Your Space Before Ordering Furniture
Furniture dimensions matter just as much as style. A sectional can fit the dimensions of a living room yet still block a doorway or leave an uncomfortable walking path. A dresser might fit against a bedroom wall but interfere with a closet door once its drawers are open.
Measure the intended location and the route furniture must travel through. Check entry doors, hallways, stairways, elevators, landings, and other tight areas between the exterior entrance and final placement.
For dining furniture, account for the chairs when people are seated rather than measuring only the tabletop. For reclining furniture, check the space required for the reclining mechanism. With beds, consider the complete frame dimensions rather than relying only on standard mattress sizes.
A useful approach is to mark the furniture footprint on the floor with painter’s tape. This makes it easier to judge walking space and scale before committing to a large item.
Check Materials and Construction, Not Just Appearance
Two sofas that look similar online may perform differently because of upholstery, cushioning, frame construction, seat depth, and intended use. The same principle applies to dining tables, bedroom furniture, and outdoor pieces.
Read the specifications for each product you are considering rather than assuming that products within the same category use identical materials. A household with children or pets, for example, may prioritize easy-to-clean upholstery, while someone furnishing a rarely used guest room may have different requirements.
Color deserves attention as well. Screens, lighting conditions, photography, and surrounding décor can affect how a finish appears. When an exact shade or fabric feel matters, seeing furniture in person can reduce uncertainty.
Rooms To Go Stores and Outlets
The retailer operates several store formats, including standard showrooms as well as Kids, Patio, mattress, and outlet locations. The exact departments available vary by store.
Use the official Rooms To Go store locator to search by city, state, or ZIP code and confirm the appropriate location before traveling.
A showroom visit is especially useful for products where comfort or tactile qualities matter. Sitting on a sofa, testing a recliner, examining a tabletop finish, or trying a mattress provides information that specifications and photographs cannot fully communicate.
Outlet shopping serves a somewhat different purpose. Outlet inventory can include clearance, overstock, discontinued merchandise, and floor samples, according to the company. Availability can therefore differ from the regular catalog.
Understand Delivery Before Placing an Order
Large furniture purchases involve more than the product price. Delivery method, scheduling, access to the home, and potential return costs can materially affect the overall purchase.
The company’s customer-service system allows eligible customers to view delivery-window information and, in some situations, schedule or reschedule delivery through order status. Delivery and service tracking are also available online.
Before checkout, confirm what the selected delivery service includes. Also verify that the delivery route is clear and that someone who meets the applicable requirements will be available to receive the order.
Inspect delivered furniture promptly. If you notice damage, missing pieces, or another problem, document it and contact customer service rather than assuming it can be addressed later under ordinary return terms.
Rooms To Go Return and Cancellation Policy
Return rules deserve particular attention because they differ depending on how and where the purchase was made.
According to the retailer’s current published policy, eligible online purchases may be returned within 48 hours of delivery when the merchandise is not as expected. The merchandise purchase price and applicable tax may be refunded, but the original delivery charge is not refunded. Additional pickup, redelivery, restocking, or other charges may apply in certain circumstances.
Online orders can generally be cancelled only before the merchandise is loaded for delivery, which the company says is typically around three days before the scheduled delivery date. Express or next-day orders are not eligible for cancellation.
Showroom purchases follow different rules. The published policy states that showroom sales cannot be refunded after delivery. Before delivery, the amount refundable depends partly on when the customer cancels. A full refund is available when there has been no delivery and cancellation occurs within 48 hours of purchase. After that 48-hour period but before delivery, the policy states that 80% of the purchase price is refunded.
These terms can have significant financial consequences on a large furniture order. Read the current policy for the specific transaction before purchasing rather than relying on a general assumption that furniture can be returned like a small retail product.
Financing and Payment Options
Financing can spread the cost of a furniture purchase across multiple payments, but monthly affordability and total cost are different questions.
The retailer offers several credit and payment options. Its FAQ states that financed orders require a down payment equal to delivery charges and sales tax, and that its store credit card cannot be used for that required amount. Customers generally begin receiving statements from the finance company within 60 days following delivery.
Promotional financing terms can change, so read the disclosure associated with the offer available when you purchase. A long promotional period can produce a smaller required monthly payment without necessarily making the underlying furniture less expensive.
For a hypothetical example, suppose furniture costs $3,000. Dividing $3,000 by 36 months produces $83.33 per month before considering any interest, promotional fees, taxes, delivery costs, or other applicable charges. The actual financing terms determine what you ultimately pay.
The retailer also advertises other payment arrangements, including Affirm and Klarna options, subject to their respective eligibility requirements and terms. For example, its current Affirm information states that available rates and payment options depend on eligibility and purchase amount.
Compare the total repayment amount, APR, fees, required down payment, and monthly payment rather than choosing financing solely because the advertised monthly figure appears manageable.
How to Shop Rooms To Go More Effectively
Start with the room rather than immediately choosing a furniture set. Measure the available area, determine which existing pieces will remain, establish a maximum total budget, and identify the furniture that you genuinely need.
Then compare collections with individual-piece purchases. A coordinated package is useful only when the included furniture works with your floor plan. If two pieces would be unnecessary, calculate the cost of buying only the items you need.
Before placing the order, verify the product dimensions, materials, included pieces, delivery charges, expected delivery arrangement, cancellation conditions, and applicable return policy. If financing is involved, add the financing terms to that review.
A simple pre-purchase check can prevent many expensive mistakes:
- Measure the room and delivery route.
- Confirm every piece included in a set.
- Review upholstery, finishes, and construction details.
- Check the final price after delivery and other applicable charges.
- Read the return and cancellation terms for your purchase channel.
- Compare financing by total cost, not only monthly payment.
- Save the order information and inspect furniture promptly after delivery.
Who May Benefit Most From Shopping at Rooms To Go?
The coordinated-room model can be particularly convenient for people furnishing several areas at once, moving into an empty home, replacing an entire furniture group, or wanting a matched appearance without independently coordinating every piece.
The retailer may be less aligned with shoppers who want highly customized furniture, need only a very specific unusual dimension, or prefer to combine one-of-a-kind pieces from many sources. In those situations, shopping individual items across multiple retailers may provide more flexibility.
Neither approach is universally better. The practical choice depends on space, budget, style preferences, delivery requirements, and how much customization you want.
Frequently Asked Questions
Does Rooms To Go sell individual furniture pieces?
Yes. Although the company is well known for coordinated room packages, its catalog also includes individual sofas, sectionals, recliners, beds, dressers, nightstands, dining tables, desks, lighting, rugs, and other products.
Does Rooms To Go sell mattresses?
Yes. Mattresses are one of the retailer’s major shopping categories, alongside living room, bedroom, dining room, patio, and kids and teens furniture.
Does Rooms To Go have outlet stores?
Yes. The company operates outlet locations in addition to its other store formats. Outlet merchandise can include clearance items, overstock, discontinued products, and floor samples.
Can you finance furniture at Rooms To Go?
Financing and installment-payment options are available, subject to applicable terms and eligibility. Because promotions and credit terms can change, check the current disclosure and calculate the total repayment amount before accepting an offer.
Can Rooms To Go furniture purchased online be returned?
The current published policy allows eligible online merchandise to be returned within 48 hours of delivery if it was not as expected. Delivery charges are not refunded, and additional fees may apply. Showroom purchases have different rules, so check the policy applicable to the original purchase channel.
How do I find a Rooms To Go location?
Use the official store locator and enter a city, state, or ZIP code. Check the location details because available departments and store formats differ.
Conclusion
Rooms To Go combines traditional individual furniture shopping with coordinated room packages that can simplify furnishing an entire living room, bedroom, dining space, or other area. Its catalog also covers mattresses, kids and teens furniture, patio products, décor, rugs, lighting, and related home furnishings.
The most useful way to shop is to evaluate the complete purchase rather than the advertised furniture price alone. Measure the room and delivery path, confirm exactly what a set includes, compare materials, calculate delivery and financing costs, and read the applicable cancellation and return terms before ordering. Those checks make it much easier to determine whether a particular piece or coordinated package actually fits your home and budget.
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